Did you know that everything you communicate leaves an impression?  I was thinking about this last night as I concluded session nine of our communication course, and read the thought-provoking story written by Paulo Coelho…

Everything we do or say, and what our body language portrays (including those facial expressions that we have no idea we’re wearing), leaves an impression on others.  How often is it that we are so caught up in the doing of things, that we forget how we are conveying our doing, and our unconscious (or autopilot) responses take charge?

Thursday, 29 September 2016 - 4:01pm

I am frequently amazed at how infrequently individuals really listen to one another.  I was involved in a conversation with a customer service person recently about a faulty watch I had.  I carefully explained what it was doing.  It was still working, however it would intermittently stop and when I wound the hands around to correct the time it would start again and then randomly stop.  The salesperson very carefully took all of the details down, and wrote down what she thought I’d said, which wasn’t what I’d actually said.  Fortunately I had the opportunity to sign the for

Thursday, 15 September 2016 - 10:29am